METRIC
99.5%
Uptime
gk8 Support callback request easy
If the question is small, the solution is faster with gk8 Support, gk8 Contact, and gk8 Help all in one place, so getting help from Dhaka or another city is easy
Download gk8 App See gk8 Login instructions
How gk8 Support callback information works
If you request a callback, the help center usually calls back to the number you provided, and a ticket is created when you write your name, the message, and the type of problem
Many Bangladesh users have questions about bKash, Nagad, or Rocket, so if you write the payment method in the callback note, the Dhaka-based team quickly gets on the right track
- It takes less than 2 minutes to send a callback request
- View login, app, and help information together
- In the morning, responses are usually quick
Current status of support service
METRIC
240K+
Active users
METRIC
61,983
Total reviews
METRIC
4.3/5
Average rating
Service has been running since 2018, and now users are in 13 countries; the number not only indicates reach but also the durability of the support system
Wait time by day
If everyone writes at the same time, the line grows a bit, but gk8 Support callbacks are usually allocated according to the day's load
| Time of day | Average wait |
|---|---|
| 10am to 1pm | 10-20 minutes |
| 1pm to 5pm | 15-25 minutes |
| Evening 5pm to 10pm | 20-30 minutes |
If questions are more at night, the wait time increases a little, but if you send concise information the team can get to work on the first call
Alternative contact channels
There are three more channels besides callback; which you choose depends on your issue type
01 / Fast
Live support message
Small questions, such as login codes or app notifications, get quick answers here; Dhaka users usually take it in the middle of work
02 / Details
Help center
Step-by-step written instructions are available; when you search for gk8 Help, installation, settings, and general issue guides are viewed separately
03 / Account
Messages from gk8 Login
When you send account-related reports from within, ticket details are pre-attached, making verification take less time
If the problem is about APK installation, use the app-related channel first, and for transaction-related questions, keep information about bKash, Nagad, or Rocket
Three common questions about callbacks
Answer 01
What to provide for a callback?
Enter name, mobile number, and problem in one line; gk8 Contact team then sends the message to the correct department
Answer 02
What to do if there is no
Resend the same information, then use an alternative channel at the help center; if the number is wrong, that causes the most delay
Answer 03
Is there a response at
Yes, but it may take a little longer than in the morning; if urgent, use gk8 Support's message channel first
In the end, if you provide clear information, gk8 Support will take faster action, so if you want a callback, write briefly, and if needed, send another message from the gk8 App
Start by getting the app
If you have the app with the callback, work becomes easier; download the gk8 App, keep login details and help notes together
Download gk8 App Open gk8 Login page